SOLVED! Temporarily Turned Off By Your Operator

While using mobile data to connect to the Internet, Android users could run into several issues including “Mobile data temporarily turned off by your operator”. If such a notification surfaces out of the blue, bugs must be the root of the problem and restart should bring everything back to normal. Alternatively, you could enable and disable Airplane mode, check out the SIM card, contact customer support, etc. Read to the end to be able to use mobile data to browse the Internet at your leisure.



It’s common knowledge that Android devices could bug out all of a sudden in the course of operation. Android bugs could mess up many activities and the use of mobile data for Internet connection is not an exception. On the bright side, it usually takes little time and effort to fix bugs that plague Android devices. The moment the bugs disappear, your phone is going to work as expected.

SIM Card

In case you don’t know, SIM cards play a key role in the authentication process carried out by carriers. Therefore, if your SIM cards experience issues, the authentication process could fail and mobile data being taunted off is the consequence.

Service Outage

While carriers nowadays usually take a series of precautions, it’s impossible to eliminate the risk of service outage. Needless to say, if there is a service outage in your area, there is no way you could use mobile data to connect to the Internet.

Blacklisted Phone

For your information, if a device is reported lost, stolen, …, it would be blacklisted which leads to the deactivation of various features such as mobile data. You recently picked up your phone from a rather shady source? Then it’s highly likely that your phone is a blacklisted device.

Actions To Take


  • Step 1: Press and hold the Power button then tap Restart.
  • Step 2: Wait as the device restarts.
  • Step 3: When the screen comes back on, connect to the Internet using mobile data and witness the result.

Enable And Disable Airplane Mode

  • Step 1: On the home screen, swipe down from top to bottom to open the Quick Settings panel.
  • Step 2: Look for the Airplane Mode icon then hit it once to enable Airplane Mode. As soon as you enable Airplane Mode, its icon would appear on top of the screen.
  • Step 3: Wait for a minute, open the Quick Settings panel and hit the Airplane Mode icon to disable Airplane Mode. Last but not least, use mobile data to connect to the Internet and see how things turn out.

Check Out The SIM Card

  • Step 1: Power off your phone then look for the SIM card slot on the device. Different models position the SIM card slot differently but common locations include:
    • On the side of the phone. There should be a small hole and you need to insert a SIM card eject tool into it to get the SIM card out. In a pinch,  small, thin objects like paper clips would do as well.
    • On the back of the phone. You must open the battery lid and remove the battery to reveal the SIM card.
  • Step 2: Search for signs of damages on your SIM card. Feel free to use the opportunity to clean the SIM card.
  • Step 3: Return your SIM card to where it belongs, power on your phone and determine whether the issue persists.

Contact Customer Support

If you suspect service outage to be responsible for “Mobile data temporarily turned off by your operator”, contact customer support. In the case that there is a service outage in your area, customer support would at least tell you an estimate on the resumption of service. Via customer support, you could also determine whether your phone is blacklisted. Ask for detailed instructions from customer support if you indeed own a blacklisted device.

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