Hoang Tu is a dedicated Windows specialist and technical writer, specializing in providing tips, tutorials, and practical solutions for global users. With a strong focus on clear communication, Hoang empowers individuals to optimize their Windows experience. He is recognized in the tech community as a trusted resource for resolving technical issues and enhancing system performance. Currently, Hoang is a valuable member of the Milagro Mobile Marketing team.
Experience
Microsoft Windows Expert – Milagro Mobile Marketing
Jan 2021 – Present (2 years 7 months) | Hanoi Capital Region
As a Microsoft Windows Expert at Milagro Mobile Marketing, Hoang Tu plays a pivotal role in delivering user-friendly tutorials, troubleshooting guides, and tips on Windows for users around the globe. He stays up-to-date with the latest Windows developments to provide relevant and valuable information. Hoang is also responsible for providing prompt and efficient support, resolving technical issues, and optimizing system performance.
Windows Administrator – FPT Software
Jan 2019 – Dec 2021 (3 years) | Hanoi Capital Region
During his time as a Windows Administrator at FPT Software, Hoang managed Windows-based systems, ensuring their smooth operation and security. He conducted system maintenance and updates to ensure optimal performance. Additionally, Hoang implemented troubleshooting procedures to address software and hardware issues, contributing to a stable and reliable system environment.
Technical Sales Support Specialist – Hanoicomputer
Jan 2016 – Dec 2019 (4 years) | Hanoi Capital Region
As a Technical Sales Support Specialist at Hanoicomputer, Hoang provided exceptional customer service by assisting customers in resolving technical issues with Windows-based systems. He offered step-by-step guidance and troubleshooting for software installations and configurations. Hoang’s effective communication skills and commitment to customer satisfaction were instrumental in delivering a positive customer experience.
Skills
Hoang Tu possesses a diverse skill set that includes:
- Windows
- Computer Hardware
- VMWare ESXi
- Domain Name System (DNS)
- Servers
- IT Service Management
- WSUS
- Microsoft Word
- Communication
- Sales
- Negotiation
- AutoCAD
Education
Hoang Tu pursued his studies at Bach Khoa University Hanoi, where he majored in Computer Science. He dedicated four years from 2011 to 2015 to his education, acquiring a strong foundation in the field of computer science.
Bach Khoa University Hanoi Major: Computer Science 2011 – 2015
During his time at Bach Khoa University Hanoi, Hoang Tu gained comprehensive knowledge and skills in various aspects of computer science. His educational background provided him with a solid understanding of fundamental principles and concepts in the field.
With his educational foundation and practical experience, Hoang Tu is well-equipped to tackle complex technical challenges and deliver valuable insights to the Windows user community.
With a passion for Windows systems and a talent for simplifying complex concepts, Hoang Tu is dedicated to helping users optimize their Windows experience. Through his expertise, Hoang aims to provide valuable insights and practical solutions to users worldwide.