All in all, it’s not uncommon for Google Play Store to bug out in use and result in “Error retrieving information from server. [RH-01]”. Usually, you could get rid of the error by restarting your Android phone. Other solutions include force stopping Google Play Store, clearing the cache and data, uninstalling updates, removing and re-adding the Google account, resetting app preferences, setting Date and Time to Automatic, performing a factory reset, etc. Read to the end to bring Google Play Store back to normal.
For most of the time, Google Play Store gives a good account of itself in use but its performance still leaves something to be desired. Once it comes to “Error retrieving information from server. [RH-01]”, you should pay attention to these possibilities:
Bugs.
Corruption.
Updates.
Account.
App preferences.
Date and time.
Android.
Action To Take
Restart
Despite its simplicity, restart could address many errors that plague Android phones and “Error retrieving information from server. [RH-01]” is not an exception. Therefore, before trying out complex fixes, you should restart the device at least once.
Step 1: Press and hold the Power button then tap Power Off to turn off your phone.
Step 2: Press and hold the Power button then let go the moment the device vibrates.
Step 3: Launch Google Play Store and see how things turn out.
Clear Cache And Data
Step 1: Open Settings, select Apps and choose Google Play Store.
Step 2: Click Clear Cache, wait for a bit and pick Clear Data.
Step 3: Launch Google Play Store then determine whether the issue persists.
Uninstall Updates
Step 1: Open Settings, select Apps and choose Google Play Store.
Step 2: Click the three-dot icon, pick Uninstall updates and hit Uninstall.
Step 3: After the installation finishes, restart your phone and witness the result.
Remove And Re-add The Google Account
Step 1: Open Settings, select Accounts and choose Google.
Step 2: Click your account then pick Remove account.
Step 3: Restart your phone, re-add your Google account and launch Google Play Store.
Reset App Preferences
Step 1: Open Settings, select Apps, choose the three-icon and hit Reset app preference.
Step 2: Confirm your decision then restart your phone.
Step 3: Launch Google Play Store.
Set Date And Time To Automatic
Step 1: Open Settings, locate Date & Time and hit it.
Step 2: Enable Automatic Date and Time by toggling the switch next to it.
Step 3: Close all apps, restart your phone and launch Google Play Store.
Perform A Factory Reset
If none of the above works, your last resort is to perform a factory reset. It’s essential that you back up important data on your phone beforehand as factory resetting clears all the data. Go through the following steps to reset the device to factory configuration:
Step 1: Press and hold the Power button then tap Power Off to turn off your phone.
Step 2: Press and hold Power and Volume Down buttons at the same time (Power, Volume Up and Home buttons for Samsung devices) then let go as soon as the device vibrates.
Step 3 (If your phone is a Samsung model, skip to the next step): When the Start screen appears, use the Volume buttons to navigate to the Recovery Mode and press the Power button. If you see No command, press and hold the Power button then hit the Volume Up button.
Step 4: In Recovery Mode, use Volume Up/Down buttons to navigate to wipe data/factory reset then press the Power button.
Step 5: Allow the process to go all the way.
How Do I Get The Most Out Of My Android Phone?
Update the device every now and then.
Uninstall non-essential applications.
Disconnect the charger the moment the battery levels reaches 100%.
A dynamic and multifaceted professional developer who has made significant strides in the Android industry. As a pivotal member of the Milagro Mobile Marketing team, Vinh’s journey is a testament to the power of education, experience, and unwavering passion for mobile technology.
